|Monique Castillo is a Training Professional who has 18 years of training experience in facilitating, monitoring, and coaching. She holds a Bachelor’s degree in English/Communication Arts from St. Mary’s University in San Antonio, Texas. She also has a broad knowledge of development and call analysis and a passion for improving the overall customer service experience.|
|Stacey Johnson is a graduate of the University of Southern California’s prestigious Annenberg School of Communication and has continuing education certifications in DDI and the Predictive Index. Her work as a facilitator, one-on-one coach, professional development and management consultant spans 20 years and includes expertise in leadership development, customer service, performance management, conflict resolution, communication, team building, problem solving, process improvement, diversity, and inclusion. Since facilitating her first workshop on a Twentieth Century Fox studio sound stage to her most recent work involving coaching call center staff for Synchrony Financial, Stacey remains committed to excellence.|
|Nancy Siedlecki has been a learning consultant for over 20 years with extensive facilitation, coaching, and instructional design skills. Her professional and personable style gives her the ability to connect easily with people across all levels. Nancy provides targeted one-on-one performance assessments to call center staff across multiple disciplines. Associates receive specific coaching and feedback on how to implement behavior that will increase their performance as well as positive reinforcement. As an instructional designer, Nancy is adept at transforming content into engaging training to maximize learning.